Welcome to Craviona LLC. This Privacy Policy explains how Craviona LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, interact with, or make a purchase from our website. We are committed to safeguarding your privacy and handling your information responsibly, in full compliance with applicable United States e-commerce laws and Google Merchant Center policies.
Our Contact Information
Company Name: Craviona LLC
Website: Craviona.com
Email: support@craviona.com
Phone: +1 859-624-8044
Address: 395 Boggs Ln, Richmond, KY 40475, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Information We Collect
We collect information to provide, operate, and improve our online shopping experience.
Personal Information You Provide
When you place an order, create an account, contact customer support, or subscribe to our communications, we may collect details such as your name, billing and shipping address, email address, phone number, and payment-related information necessary to complete your purchase. Payment details are processed securely through third-party payment gateways, and we do not store full credit card numbers on our servers.
Automatically Collected Information
When you visit our website, certain technical information is automatically collected, including your IP address, browser type, device information, time zone, and browsing behavior. This information helps us understand how visitors interact with our site and allows us to improve performance, usability, and security.
How We Use Your Information
We use your information primarily to process and fulfill orders, confirm transactions, arrange shipping, and provide customer support. Your information also helps us communicate order updates, detect and prevent fraud, improve website functionality, analyze customer behavior, and deliver a better shopping experience. Marketing communications are sent only when you have chosen to receive them.
Sharing Your Personal Information
We share personal information only with trusted third parties necessary to operate our business, such as payment processors, shipping partners, and e-commerce service providers. These partners are authorized to use your information solely to perform services on our behalf. We do not sell, rent, or trade your personal data for marketing purposes. Information may also be disclosed if required by law or to protect our legal rights.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, remember your preferences, and analyze site traffic. Cookies help us improve your browsing experience and optimize our services. You may control or disable cookies through your browser settings; however, doing so may affect certain site features.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. All sensitive data transmitted during checkout is encrypted using SSL technology. Transactions are processed through secure third-party gateways and are not stored on our servers.
Data Retention
We retain order and customer information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your personal data where legally permitted.
Your Privacy Rights (United States Residents)
As a U.S. resident, you have the right to request access to your personal data, request corrections to inaccurate information, request deletion of your data (subject to legal requirements), and opt out of marketing communications. To exercise these rights, please contact us using the details provided above.
Children’s Privacy
Craviona LLC does not knowingly collect personal information from children under the age of 13. Our website and products are intended for adult customers. If you believe a child has provided us with personal information, please contact us and we will promptly remove such data.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage users to review their respective privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
Shipping Policy
At Craviona LLC, we are committed to delivering your office furniture and seating products efficiently and reliably.
All orders are processed within one to two business days, excluding weekends and holidays. We currently ship within the United States only.
We offer free standard shipping on all orders. Estimated delivery time is three to seven business days after order processing. Once your order ships, you will receive a confirmation email containing tracking information.
Return & Refund Policy
Customer satisfaction is important to us. You may request a return within 30 days of delivery. Items must be unused, in original condition, and returned in their original packaging.
To initiate a return, contact our customer support team at support@craviona.com or call +1 859-624-8044 during business hours. Once approved, we will provide a prepaid return shipping label.
There are no restocking fees. Refunds are issued to the original payment method after the returned item is inspected. Processing time typically ranges from 5 to 10 business days, depending on your financial institution.
Payment Information
Craviona LLC accepts major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed securely through trusted payment gateways. We do not store full payment card details, and all transactions are encrypted to ensure maximum security.