At Craviona LLC, we want you to be completely satisfied with your purchase. If for any reason your order does not meet your expectations, we are here to make the return and refund process simple, transparent, and hassle-free.
Return Window
You may request a return within 30 calendar days from the date your order is delivered.
Eligibility for Returns
To qualify for a return, the item must be unused, unassembled, and in the same condition in which it was received. The product must be returned in its original packaging with all accessories, manuals, and tags included. Proof of purchase or order confirmation is required to process any return request.
Non-Returnable Items
Items that show signs of use, damage caused by misuse, or are returned without original packaging and components may not be eligible for a return or refund.
How to Initiate a Return
To begin the return process, please contact our customer support team. When reaching out, include your order number, the product you wish to return, and the reason for the return. Our team will review your request and, once approved, provide you with a prepaid return shipping label along with further instructions.
Email: support@craviona.com
Phone: +1 859-624-8044
Return Shipping
For approved returns, Craviona LLC covers the return shipping cost by providing a prepaid return label. You will not be charged any return shipping fees.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original method of payment. Refund processing times typically range from 5 to 10 business days, depending on your bank or card issuer. No restocking fees are applied to eligible returns.
Exchanges
If you would like to exchange an item for a different model or style, please contact our customer support team. To ensure faster processing and product availability, we recommend returning the original item for a refund and placing a new order for the replacement product.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a product that is damaged, defective, or incorrect, contact us immediately. We will evaluate the issue and arrange a replacement or refund as quickly as possible at no additional cost to you.
Order Processing and Shipping
All orders are processed within 1–2 business days, excluding weekends and holidays. We offer free standard shipping on all orders within the United States, with an estimated delivery time of 3–7 business days after processing. At this time, we ship within the United States only and do not offer international shipping.
Payment Methods
We accept major credit and debit cards, including Visa, Mastercard, and American Express. All payments are securely processed through encrypted payment gateways.
Contact Information
If you have any questions regarding this Return and Refund Policy, please contact us using the details below:
Company Name: Craviona LLC
Email: support@craviona.com
Phone: +1 859-624-8044
Address: 395 Boggs Ln, Richmond, KY 40475, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)