Thank you for shopping with Craviona LLC. We are committed to delivering high-quality office furniture to our customers across the United States in a timely, reliable, and transparent manner. Please review our shipping policy below to understand how orders are processed and delivered.
Order Processing Time
All orders placed on our website are processed within 1–2 business days, Monday through Friday, excluding holidays. Orders placed on weekends or public holidays will begin processing on the next business day. Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor your delivery.
Shipping Method and Delivery Time
We offer Standard Shipping for all orders shipped within the United States. Estimated delivery time is 3–7 business days after the order has been processed. Delivery timelines are estimates and begin from the date the order is shipped, not the date the order is placed. Actual delivery times may vary due to weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Craviona LLC is pleased to offer free standard shipping on all orders, with no minimum purchase required.
Domestic Shipping Only
At this time, we ship only within the United States. International shipping is not currently available.
Order Tracking
Once your order ships, you will receive an email with a tracking number. This tracking number allows you to follow your package directly through the shipping carrier’s website until delivery is complete.
Shipping Address Accuracy
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Craviona LLC is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete address information. If an order is returned to us due to an invalid address, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact our customer support team as soon as possible. We will work directly with the shipping carrier to investigate and resolve the issue. For damaged deliveries, please retain all packaging materials and the damaged item, as these may be required to process a claim or replacement.
Contact Information
If you have any questions about your order or this Shipping Policy, please contact us using the details below:
Company Name: Craviona LLC
Email: support@craviona.com
Phone: +1 859-624-8044
Address: 395 Boggs Ln, Richmond, KY 40475, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)