Welcome to Craviona LLC. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By visiting or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please discontinue use of our website.
1. Company Information
Craviona LLC is a Limited Liability Company operating in the United States.
Company Name: Craviona LLC
Email: support@craviona.com
Phone: +1 859-624-8044
Address: 395 Boggs Ln, Richmond, KY 40475, United States
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
2. Products and Services
Craviona LLC offers office furniture products including, but not limited to, office chairs, office tables, and swing chairs. All products displayed on our website are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product at any time without prior notice.
3. Order Acceptance and Cancellation
Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion. Orders may be canceled or refused due to issues such as product availability, pricing errors, payment authorization failures, or suspected fraudulent activity. Order acceptance is confirmed only after payment has been successfully processed and an order confirmation email has been sent.
4. Pricing and Payment
All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. While we strive for accuracy, errors in pricing or product descriptions may occur, and we reserve the right to correct such errors.
We accept major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed securely through encrypted payment gateways. Applicable sales tax is calculated and added at checkout based on your shipping address and local tax regulations.
5. Shipping Policy
Orders are typically processed within 1–2 business days, excluding weekends and holidays. Craviona LLC currently ships only within the United States. We offer free standard shipping on all orders, with estimated delivery times of 3–7 business days after shipment. Once shipped, tracking information will be provided via email.
6. Return and Refund Policy
Customer satisfaction is important to us. Eligible items may be returned within 30 days of delivery, provided they are unused, unassembled, and returned in their original packaging with all components included.
To initiate a return, customers must contact our support team with their order number and reason for return. Approved returns qualify for a prepaid return shipping label, and no restocking fees are charged. Refunds are issued to the original payment method after inspection and approval, typically within 5–10 business days.
7. Intellectual Property
All content on this website, including text, images, logos, product descriptions, and software, is the property of Craviona LLC or its licensors and is protected by U.S. and international intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
8. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.